Typical Questions & Answers


How do I place my order?
All sales order are accepted through our website. Just press the “add to cart button” and follow the screen prompts.

How to pay for my order?
We accept Credit and Debit Card payments through our Gateway Klarna. Bank Transfer is also an option.

When will my order be sent?
Orders placed before 12 noon will be sent the same day – anything after this time will be sent the following working day. We do no send items on the weekend.

What if my order goes missing?
If you do not receive your order within 5 days and have received an “item dispatched” email then please contact us either by phone or email and we will take the appropriate action.

How do I contact you?
You can phone us on 03333 050 6036 Monday to Friday 9am – 5pm. You can also email us at sales@lighthut.co.uk. We aim to respond to all emails within 1 working day - usually same day.

I want to return an item?
We offer a no quibble 30 day returns policy. Further information can be found in our Returns Policy.